AI can assist with a complaint, a response or a case record without becoming the authority on what happened. Pallavi Pareek examines the boundaries throughout the process, including support bots and both parties’ AI-assisted accounts.
Tag: AI Governance
How Technology Can Strengthen PoSH IC Procedures Without Replacing Judgment?
PoSH inquiries unfold in rooms where technology is largely irrelevant. What truly matters is who listens, who pauses, who notices what remains unsaid, and who bears the responsibility of deciding what is fair between people who must continue to work together. And yet, at the edges of these deeply human decisions, an unavoidable question has… Continue reading How Technology Can Strengthen PoSH IC Procedures Without Replacing Judgment?
